THE 10 COMMANDMENTS           ETHICS AND INTEGRITY     All member lawyers shall observe the CCBE code, even if the code has not been ratified by the national professional authorities of the lawyer’s country.     All members shall act in accordance with the client's best interest.             ACCESS PROMPT     The Eurojuris lawyer shall:     In the event of emergency, respond with adequate promptness and in accordance to the nature of the emergency, described by either the client or the corresponding lawyer.     Within 24 hours of receiving an enquiry, confirm by fax or e-mail:     receipt of the enquiry acceptance of the case capacity and qualification to provide adequate service method of fee calculation that further information will follow within 5 working days.     Within 5 working days after the request has been received, the requested law firm shall in writing, either by fax or e-mail:     Appoint the lawyer(s) in charge of the case. Describe, if possible, the expected time scale for the case Describe, if possible, the fees and expenses likely to occur in the cross-border process. Inform the client on fees and expenses linked to the case, such as court disbursement etc. If necessary, request further information in order to provide adequate services. Provide to the corresponding lawyer, information on professional insurance coverage.     Where a firm declines to accept work that firms should help the enquirer to find a firm or a lawyer to carry out the work in question                 AVAILABILITY     Work for clients introduced through a Eurojuris firms shall be handled with the same degree of priority as that applicable to the firm's most favoured clients, and firm will promptly:     inform adequately the client or corresponding lawyer answer telephone calls, faxes, mail and e-mail. If the lawyer is not available upon request, the lawyer’s office shall forward the request, and also, if the lawyer is unable to respond, inform the client.                 INSURANCE     Each firm must subscribe to a professional indemnity insurance to cover all lawyers working for the services requested.     All national organisations shall inform Eurojuris International on the minimum indemnity cover which, for the time being, shall be 375.000 ECU/Euro.     In the event that the requested services imply a risk exceeding the current insurance coverage, the requested lawyer shall inform promptly his/her colleague.                 COMPETENCE AND TRAINING     The lawyer(s) in charge of the case shall have adequate and relevant professional training & background to carry out the task.     The member firms shall have access to relevant and updated sources of legal information.     All lawyers shall have a vocational training policy, in order to keep their knowledge in the areas of legal services that they perform up to date. Every firm shall prepare a program of vocational training for their member lawyers.     The secretaries and the staff of the member firms shall be adequately trained.                 LANGUAGE     Every firm shall be capable of giving services to clients in at least one foreign language.     Within the firm at least one of the secretaries shall be able to communicate in one foreign language, this is necessary in order to pass over messages or requests to the lawyer in charge.                 QUALITY PROCEDURES AND MANAGEMENT     Every firm and national organisation shall appoint one quality manager, having the authority to instruct colleagues and employees to adapt the requirements set in the standard.     Every national organisation shall prepare a draft of a standard quality manual for their member firms.     Every member firm shall prepare a quality manual corresponding to the standard. One copy shall be sent to the quality manager within the national organisation.     All member firms shall have a procedure of dealing with complaints from clients or from member colleagues.                 COMMUNICATION EQUIPMENT     The member firms shall have adequate equipment for communication, including fax with an individual telephone line and e-mail.     The member firms shall establish routines for controlling incoming and outgoing communication.                 ACCEPTANCE OF CONTROL     The quality manuals shall be subject to the control of an auditor appointed or approved by each national member organisation of Eurojuris.     The firm’s quality manual shall be subject to a control and audit, according to routines agreed upon by each national member organisation of Eurojuris. The objective of the audit is to control the routines and manuals, not to control the legal advice given by the lawyers.     The member firms and member lawyers adjust their quality manuals and their quality performance in consideration of comments made by the auditor.     If the auditor, by performing such controls, must be given access to confidential information, approval shall be given by the clients prior to access to such information. The auditor shall sign a declaration of confidentiality in request of such information.                 EUROJURIS MARKETING     All marketing shall conform to high ethical standards.     No member firms shall be entitled to market the firm as a member of Eurojuris until the national organisation has approved the firm’s quality manuals, and each member lawyer has signed the form undertaking the quality standard.